Shipping policy

Last updated: March 18, 2026

Thank you for shopping at Happilaff. We are committed to delivering your order in a timely and cost-effective manner.

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Rates & Delivery Times

Domestic Shipping (Japan)

Free Shipping: Orders of ¥2,400 or more
Standard Shipping: ¥560 for orders under ¥2,400
Estimated Delivery: 2-5 business days

International Shipping

Shipping costs are calculated based on the total weight of your order:

0 - 1 kg: ¥2,500
1 - 2 kg: ¥3,500
Over 2 kg: ¥5,000

Available Countries/Regions: We ship to 41 countries and regions worldwide, including:

North America: United States, Canada
Europe: All 27 EU member states (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden), plus United Kingdom, Switzerland, Norway
Asia-Pacific: Hong Kong, Singapore, South Korea, Malaysia, Australia, New Zealand
Middle East: United Arab Emirates, Israel

Estimated Delivery Times:

Asia-Pacific region: 5-10 business days
North America & Oceania: 10-15 business days
Europe: 10-20 business days
Middle East: 15-20 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs processing or other factors beyond our control.

Customs, Duties & Taxes

For international orders, customers are responsible for all import duties, taxes, and customs fees that may be charged by your country. These charges are determined by your local customs office and are not included in our shipping costs.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment's progress.

Shipping Restrictions

We currently only ship to the countries listed above. If your country is not listed, please contact us at service@happilaff.com to discuss alternative shipping options.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at service@happilaff.com with your order number and photos (if applicable). We will work with you to resolve the issue.