Refund policy

30-Day Return Policy

A 30-day return policy applies. You may request a return within 30 days of receiving your item.

Eligibility for Returns

  • Item must be in its original condition (unworn and unused)
  • Item must have tags attached and be in its original packaging
  • Proof of purchase or receipt must be provided

Return Process

To start a return, please follow these steps:

  1. service@happilaff.com to submit your return request
  2. Once your return is approved, we will send you a return shipping label and instructions
  3. Ship the item to the address provided: [Insert Return Address]

Note: Items returned without prior return request will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and address it promptly.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishables (food, fresh flowers, plants, etc.)
  • Customized products (special orders, personalized items, etc.)
  • Hygiene products (beauty items, etc.)
  • Hazardous materials, flammable liquids or gases
  • Sale items and gift cards

Exchanges

The fastest way to get the item you want is to return your existing product, and purchase the new item separately once your return is accepted.

EU 14-Day Cooling-Off Period

For items shipped within the European Union, a 14-day cooling-off period applies under the following conditions:

  • Returns allowed for any reason (no justification needed)
  • Item must be in its original condition
  • Item must have tags attached and be in its original packaging
  • Proof of purchase or receipt must be provided

Refunds

Once your return is received and inspected, we will notify you of approval status. If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note that processing times for refunds may vary slightly depending on your bank or credit card company.

If you have any questions about returns, please contact us at service@happilaff.com.